Course Information

Dealing with Difficult People – One Day Course
Event Details
This course is designed for all agency staff who have dealings with the public via email, over the phone or face to face and have encountered problems. The course looks at how difficult behaviour can impact on the work place and how to start to manage and take control of the situation. The day will cover the following topics:
  • Why difficult behaviour is more than just angry people
  • What triggers difficult behaviour
  • How different types react differently to the same situation
  • How assertiveness is different from aggressiveness
  • Starting to become assertive
  • Keeping control and taking positive action
  • Recognising different behaviour and dealing with it
Available Spaces
9th May 20197
9:30 AM7
Delegate7
15th October 201914
9:30 AM14
Delegate14
9th May 2019
15th October 2019
Time:
Type Price Quantity Ends
Delegate £140.00 +£28.00/each 15th October 2019
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Dealing with Difficult People - One Day Course £0.00 Delete
Registration Total £0.00
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