Course Information

This course is aimed at new staff involved with residential lettings and provides an overview of the basic requirements and obligations placed on the various parties.

This course is aimed at all staff involved with residential lettings and provides an overview of the legal obligations placed on the agent and the landlord.

This course is aimed at experienced staff involved with residential lettings and provides information on less common issues that may arise and judicial precedence on various subjects.

This course is aimed at staff that work with, or oversee others who are dealing with property management on a day to day basis. The day will focus on practical aspects of property management and the importance of the contracts between the parties.

This half-day course is aimed at all those staff who deal with the return of the tenant’s deposit at the end of the tenancy and who therefore get involved in claims by the landlord on that deposit. It will concentrate on the practical aspects of how to judge what a tenant is responsible for and how to cost this out.

Local Authorities are increasingly using powers given to them under the Housing Act 2004 to introduce both HMO and other types of licensing in their areas. As agents for the landlord you are required to comply with the legislation.

This half day course is designed to assist Agents in knowing what to do if they are faced with a death in one of their properties.

This half day course is aimed at those agency staff who have to deal with court proceedings where their landlords are seeking possession of their property and who are looking to get a better understanding of what is involved. Individual landlords also welcome!

An introduction to Block Management that covers everything from the beginning. This course is for you, if you’d like to start block management and would like to know what’s involved (or if you have just started and wish that you hadn’t).

This is the first course to be offered with updated material on consents for letting, including the problems raised by very short term lets by leasees using Airbnb. This half day course is aimed at block managers with some practical experience.

5 ways to increase your business and grow your profits from block management. Block Management is sometimes the least profitable branch of the high street letting and estate agent. Too often agents can get too involved for too little.

Estate Agents are now under increasing pressure to comply with their legal requirements. Greater scrutiny will be taking place in relation to Money Laundering Issues; data protection requirements have been extended; the Advertising Standards Authority is frequently taking action against agents for misleading advertisements. In addition agents are facing greater competition from online organisations for business.

This course is designed for all agency staff who have dealings with the public via email, over the phone or face to face and have encountered problems. The course looks at how difficult behaviour can impact on the work place and how to start to manage and take control of the situation.

This course is aimed at residential sales and lettings negotiators who have some experience of negotiating and selling but want to hone their skills. The course aims to challenge the thinking process of negotiating, starting with the difference between selling and negotiating and moving through to the power of language and other issues that can influence decision making.

This course is aimed at potential managers, newly appointed managers or managers who wish to review and upgrade their skills. The day aims to deliver a diverse range of topics that will equip the complete manager to deal with the realities of running a department, branch or business.