Course Information

This course is aimed at all staff involved with residential lettings and provides an overview of the legal obligations placed on the agent and the landlord.

This course is aimed at staff that work with, or oversee others who are dealing with property management on a day to day basis. The day will focus on practical aspects of property management and the importance of the contracts between the parties.

This course is aimed at experienced staff involved with residential lettings and provides information on less common issues that may arise and judicial precedence on various subjects.

This half-day course is aimed at all those staff who deal with the return of the tenant’s deposit at the end of the tenancy and who therefore get involved in claims by the landlord on that deposit. It will concentrate on the practical aspects of how to judge what a tenant is responsible for and how to cost this out.

This course is designed for all agency staff who have dealings with the public via email, over the phone or face to face and have encountered problems. The course looks at how difficult behaviour can impact on the work place and how to start to manage and take control of the situation.